Troubleshooting Guide

If you're having trouble logging in:

• Make sure you're using the correct email address
• Check if your password is correct (case sensitive)
• Clear your browser cache and cookies
• Try using a different browser
• Use the "Forgot Password" link to reset your password

If you haven't received your verification email:

• Check your spam/junk folder
• Add support@ezpost.com to your safe senders list
• Request a new verification email from your account settings
• Contact support if the issue persists

If you're having trouble connecting your social media accounts:

• Ensure you're logged into the correct social media account
• Check if you have the necessary permissions (e.g., admin access for Facebook pages)
• Try disconnecting and reconnecting the account
• Make sure you've granted all required permissions
• Check if the platform's API is currently experiencing issues

If a previously connected account is no longer working:

• Check if your social media account password has changed
• Verify if the account's permissions are still valid
• Reconnect the account through the dashboard
• Ensure your account hasn't been suspended or restricted

If you're experiencing issues with AI content generation:

• Check if you have sufficient credits
• Make sure your prompt follows our guidelines
• Try refreshing the page and generating again
• Break down complex requests into simpler ones
• Contact support if errors persist

To improve the quality of generated content:

• Provide more detailed prompts
• Update your business profile with specific information
• Set the appropriate tone and style preferences
• Use relevant keywords in your prompts
• Review and adjust your target audience settings

If your scheduled posts aren't being published:

• Verify your social media connections are active
• Check if the content meets platform guidelines
• Ensure your account has sufficient permissions
• Review the scheduling timezone settings
• Check for any platform-specific restrictions

To resolve scheduling conflicts:

• Check for overlapping post times
• Review your posting frequency settings
• Adjust your optimal posting times
• Consider platform-specific posting limits
• Use the calendar view to spot conflicts